ValidationUnlock the secret to true and lasting change 'A crash course in the most important skills for forging connection and fuelling change.' ADAM GRANT 'Profound, important, compassionate, Validation took my breath away.' AMY EDMONDSON We all spend a huge amount of time trying to get people to listen to us, and despite our best efforts, we often fail. But what if the secret to influencing others was in first accepting them? This is known as validation: the